Try using a different remote. If you can't move the obstacle, lift the remote higher to get a clear signal and point the remote at the front of the player. The TV is not responding to my remote. Check the HDMI connection. Recently it stopped responding to the remote. Most televisions sets come with a remote control, and in fact, with today's TVs it's not always easy to turn the set on, turn up the volume or change the channel without it. There also may be something interfering with the signal such as other electronics, certain types of lighting, or something blocking the TV remote sensor. Restart the Roku remote and Roku device. I bought an official replacement, the NS-RMTSAM17. There are a number of reasons why your remote may not be working. I have an Insignia TV, model NS-46E481A13. To remedy this, you'll need an HDMI extension, which is available free from Roku. If your Roku remote stopped working, work through this list troubleshooting steps. The remote control is working correctly; if the TV still does not respond to the remote control proceed to step 3. This will solve most remote control issues. Step 3: Allow the remote to scan for the device. And if it won't work when you try to use it on your TV, there's a quick check to perform to figure out if it's your remote or your TV at fault. To ensure that the remote control is not at fault, try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. I'm sorry to hear that the replacement remote doesn't seem to be functioning properly. I bought an official replacement, the NS-RMTSAM17. I replaced and the rest button on the back does nothing.. i have held for a long time and intermittently.. no lights or any action on the tv. Troubleshooting for Sony's Android Touchpad Remote Control. How to troubleshoot a remote control that quits working or does not work properly. Once cooled, remove the batteries. Everything else works: TV not responding to remote. Test the remote control with a digital camera or the camera on a Smart Device. I had purchased the certified Inisgnia remote replacement when the old remote stopped working. Performing an automatic scan may find your devices without having to program each one manually. Step 4: Switch on the receiver you prefer to have the remote access, then choose the mode for the device on your remote. Repeat the pairing process. If you purchased it from Best Buy, I would suggest visiting your local store with the remote and your receipt to pursue a return (if you're within the return policy guidelines) or a repair/replacement under the Insignia warranty. There aren't too many things that can go wrong with a Roku remote. There are many reasons why a Roku remote stops working, and some are easier to diagnose than others. SWEDX SuperSlim 40 FHD LED - TV Red light is constantly on the TV TV gets recognized by my pc but no picture. Other times, the problem may be with the remote. The app has all the features of a Roku remote, plus it makes it easier to enter a text search. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV. Usually, it's because of something simple, like dead batteries or a blocked signal. If the remote is unresponsive, replace the batteries and try again. I figured the remote wasn't working. Check the batteries. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. It's worked fine for years. Press every button on the remote at least one (1) time. Make sure you are pointing the remote at the TV. Roku Streaming sticks install in a TV from the HDMI port. Place the remote on a non-flammable surface to cool. Got a new remote from the support and linked it with the TV. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. It should be on a sticker on the device. 2.3 Camera test. How to Fix It When Your Xbox Series X or S Headset Is Not Working, How to Set up Your Roku TV, Box, or Streaming Stick, How to Fix the Xbox One 'No Signal' Error, What to Do When Your Fire Stick Remote Is Not Working, The 10 Best Ways to Use the Roku Mobile App, Use Roku Hotel & Dorm Connect While Traveling or at School, How to Fix It When Nintendo Switch Won't Turn On, How to Jailbreak a Roku Box or Streaming Stick. Recently it stopped responding to the remote. Remove the batteries from the remote. Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. Since your TV is larger than 42" please call Geek Squad at 800-433-5778 to schedule a technician to visit your home. 4. I removed a black sticker that was infront of the red light a while ago and thought it was some random sticker. Infrared Remote Control not operating properly or not responding at all. Step 5: Download the Roku app. I had also contacted Insignia directly. This also helps to check for stuck buttons. It now works. Her writing has appeared in Geekisphere and other publications. My remote batteries died. Totally wasted money buying it. If the dish remote is not working, then move the next step. There should be no way that that one has a glitch. Otherwise, I suggest giving Insignia Support a call to discuss your options. Weak or dead batteries can make the remote malfunction. If your remote is hot to the touch, stop using it immediately. Remove the batteries from the remote, then remove the power cable from the Roku streaming device. If you have another VIZIO TV in your home try using that remote. It's worked fine for years. First, remove the batteries, then re-seat each battery. Most … Make sure you have your Roku serial number handy. Check for a blocked IR (infrared) signal. Re-pair the Roku remote. By using Lifewire, you accept our, Lifewire Tech Review Board Member & Writer, How To Fix It When Your Roku Remote Is Not Working. New Westinghouse TV Not Responding: Toshiba flatscreen won't respond after power outage: TV not responding to any remote control: KODI not responding: Have formated 3× types to usb stick; tv not responding: Why do my Kodi keep saying not responding: MR-650 enter button not responding. IR remotes require a direct signal free from obstructions. You could also move the streaming stick to a different HDMI port if the TV has one to spare. Wait 5 seconds, then reconnect the power to the device. 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