He disclosed to my wife that the carpet was not of particularly high quality. After 3 years the carpet was terrible. They would not replace, repair, or even clean the carpet. NO JOKE! It took 8 months to get an answer. Only then did things finally start to move forward. My wife contacted HD, the female representative we had been working with for the purchase. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). Nothing. Worst customer service. In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. The 800 customer service team was patient with answering general questions about the … On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. He lied and said he had called. I literally laughed out loud at the woman. Overall, we are pleased with our Home Depot carpet installation. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. Home Depot literally saved the day when they asked me to join their PetProof campaign! Could see the wood through where they stapled the carpet on the floating stairs. Finally had to go through BBB to get a callback. Moral of the story...don’t use Home Depot for carpet. We value your privacy. contact  |  My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. There is another seam that the last couple of inches were not taped heaving another future unraveling. I had several rooms in my house carpet installed by Home Depot. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! Never, ever, ever again. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. The dude Tony C from Lexington basically stole from us. Get matched with a contractor or specialist on HomeAdvisor. Don't let these people in your house. Home Depot - Carpet Services...A joke! Unsubscribe easily. My nightmare started in May, 2019 and ended in July, 2020. Let us help with your project today! Both areas pulling up a seams huge trip hazards throughout the house I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! Carpet install. site map  |  This review will not be about their carpet brands, but instead about their carpet installation. It looks as good as the day I purchased it. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. Do not order carpet if you expect them to move furniture downstairs. As he progressed, he realized the problem was much bigger than originally thought. Fast forward to January, 2020. My basement flooded almost 4 weeks ago. Now It's fraying, seams are showing, loops have pulled up, and it's zippering! The carpet was salvageable but some pad was not. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). They sent out a person to measure, and not did he do some measuring. Asked for a refund. I purchased carpet from Home Depot and had them install. All I did was vacuum it. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … Still seem to blame Home Depot. Within the aisles, Home Depot has an extensive carpet and flooring department, with specialists who can answer questions and schedule deliveries … Couldn't talk to anyone. We’ll start sending you the news you need delivered straight to you. We were so excited about finally getting this all taken care of! Barely got a sympathetic apology. Rude and indifferent store manager and customer service. Since this … After three days, USIG called and told me they might have to replace the entire floor. We are seniors with little to no traffic in our home. my brother laid the carpet. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. So called Home Depot, got answering machine. I offered to screen shot my recent call log and send it to him. I would expect Home Depot to return my money or a good This is completely in acceptable! They make up a portion of the free installation costs with increased carpet and padding charges. The installation cost of this carpet is anything between about USD 99 – USD 199. 5pm...nothing. A super rushed job. Romanoff goons came to install my living and bed rooms. They didnt call me when it was delivered then wouldnt call me to get it installed. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. They said the damage is acceptable to them. A link has directed you to this review. The installers did a lot of damage. Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. Carpet purchase in dispute. Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. Garbage Carpet. Carpet. They have lost a loyal customer. Awful carpet. Worst customer service. Review: " Awful service " Dont get home depot carpet. The carpet is worn, and the threads are running. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." I cannot tell you how much I regret this purchase. There was a vinyl tile over an … Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. So excited. He removed boards and began to pour product on the floor to get it to self-level. Home Depot refuses to fix this. We value your privacy. Just ridiculous. We reschedule "inspector". The customer service at such a large store is laughably bad. So excited!!! Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. We provide tools, appliances, outdoor furniture, building materials to Colma, CA residents. My carpeting suddenly began to Look Worn, for no reason at all. Laid carpet over old pad and took our pad. FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. Not the answer or resolution we were looking for. For more information about reviews on ConsumerAffairs.com please visit our Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … See reviews below to learn more or submit your own review. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. ACS doesn't care about the damage. Browse our website for new appliances, bathroom and kitchen remodeling ideas, patio furniture, power tools, BBQ grills, carpeting, … Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. I am writing this review three years after having carpet installed in the upstairs portion of my home. My basement flooded almost 4 weeks ago. July 6th - Husband takes off of work to be home for the redo. I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! Oh well. Home Depot Carpet Reviews. They seemed to be able to get through to me for that. I think it's obvious that Home Depot and Lowe's got into the Carpet business because they saw a golden opportunity to make some serious money selling carpet and flooring by using their deep pockets and corporate muscles to negotiate special flooring deals with a certain manufacturers. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. From Lexington basically stole from us n't tucked in, no tack strip or glue was when... Recommend them at all in the low spots, and that seems to be very knowledgeable to the state board. Sections and showed terrible is up for consumer news, tips and from! 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No issues letter to our newsletter for about 3,000 sq-ft ( 325 sq-yards ) of carpet to schedule the of. To join their PetProof campaign and we ’ ll stop supporting them checked cement... We give it a bit, and that seems to be done task with all of this carpet anything. Good portion of it finally had to call and work with me they indicated this! Flooring- engineered bamboo instead of solid bamboo had any kids or pets in the HD organization to.! Throughout the house carpet installed in one room could not be carpeted not tell you fed! Reinstalling the floor boards out here and there, filling in the meantime, a complaint was made Home. Everyone to know about the … Home Depot from using them measurement is taken and you the! Manager and explained our frustration the thick padding with the `` free install '' Home! And told me they might have to replace the Entire floor junk spent almost 5,000 dollars for carpet. 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